{"id":45,"date":"2016-02-07T10:02:23","date_gmt":"2016-02-07T07:02:23","guid":{"rendered":"https:\/\/the7.io\/marketing-agency\/?page_id=45"},"modified":"2024-09-11T14:47:16","modified_gmt":"2024-09-11T11:47:16","slug":"anasayfa","status":"publish","type":"page","link":"https:\/\/www.beyazmasayazilimi.com\/tr\/","title":{"rendered":"Anasayfa"},"content":{"rendered":"

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“Siz i\u015finizi b\u00fcy\u00fct\u00fcn, Biz MARKANIZI…”<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”vc_default” equal_height=”yes” content_placement=”middle” margin_top=”-50″ css=”.vc_custom_1572446802507{margin-top: 0px !important;padding-top: 30px !important;padding-bottom: 50px !important;}”][vc_column][vc_column_text]<\/p>\n

Beyaz Masa <\/span>Nedir? <\/span>Beyaz Masa Yaz\u0131l\u0131m\u0131 <\/span>Nedir?<\/span><\/h1>\n

Yerel y\u00f6netimlerde sorunlar\u0131n iletildi\u011fi, \u00e7\u00f6z\u00fcmlenme s\u00fcrecinin takip edildi\u011fi ve genelde halkla ili\u015fkiler birimi taraf\u0131ndan kordine edilen, direk belediye ba\u015fkan\u0131na ba\u011fl\u0131 olan birimlere verilen genel isme beyaz masa<\/strong> denir. Bu s\u00fcrecin dijital ortamda y\u00f6netilmesine ve uygulanmas\u0131na ise beyaz masa yaz\u0131l\u0131m\u0131<\/strong> denir.<\/p>\n

Beyaz masa yaz\u0131l\u0131m\u0131<\/strong><\/span> ile neler yapabilirsiniz a\u015fa\u011f\u0131daki ba\u015fl\u0131klarda genel sorunlar\u0131 ve \u00f6nemli noktalar\u0131, \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerini, vatanda\u015f i\u00e7in s\u00fcre\u00e7 y\u00f6netimini, belediye i\u00e7in beyaz masa yaz\u0131l\u0131m\u0131n\u0131n s\u00fcre\u00e7 y\u00f6netimini, vadanta\u015f i\u00e7in faydalar\u0131n\u0131, belediye i\u00e7in faydalar\u0131n\u0131 ele ald\u0131k.[\/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading text=”\u00d6nemli” font_container=”tag:h2|text_align:center|color:%23ffffff” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal” css=”.vc_custom_1573249101314{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ea5453 !important;}” el_class=”baslik-border-radius”][vc_column_text]Yap\u0131lan ara\u015ft\u0131rmalara g\u00f6re \u00fclkemizde ki bir\u00e7ok belediye de bu ama\u00e7la kurulan birim ya i\u015flemiyor ya da yeterince takip edilemedi\u011fi i\u00e7in vatanda\u015f memnuniyeti yeterince sa\u011flanam\u0131yor.[\/vc_column_text][vc_empty_space][vc_custom_heading text=”Peki As\u0131l Sorun Ne?” font_container=”tag:h2|text_align:center|color:%23ffffff” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal” css=”.vc_custom_1573249136788{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #009ee3 !important;}” el_class=”baslik-border-radius”][vc_column_text]<\/p>\n

    \n
  • Yetkisiz birim veya b\u00f6l\u00fcmler; Yetkisizlik<\/strong><\/span><\/li>\n
  • Takip edilemeyen talepler; Takipsizlik<\/strong><\/span><\/li>\n
  • Belediyenin i\u015fleyi\u015f bi\u00e7imine uyum sa\u011flamayan yaz\u0131l\u0131m; Se\u00e7im Yanl\u0131\u015fl\u0131\u011f\u0131<\/span><\/strong><\/li>\n
  • Belediyenin muhasebe program\u0131 i\u00e7erisinde bir beyaz masa yaz\u0131l\u0131m\u0131 olu\u015fturmaya \u00e7al\u0131\u015fma; Etkisiz Yaz\u0131l\u0131m<\/strong><\/span><\/li>\n
  • Yaln\u0131zca bilgi i\u015flem birimlerinin \u00fczerine y\u00fcklenmi\u015f sistemler; Birim Belirleme Yanl\u0131\u015fl\u0131\u011f\u0131<\/strong><\/span><\/li>\n<\/ul>\n

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    E-Belediyecilikte Beyaz Masa ve Beyaz Masa Yaz\u0131l\u0131m\u0131 \u0130le Vatanda\u015f\u0131n Memnuniyetini \u00dcst D\u00fczeye \u00c7\u0131kar\u0131n.<\/strong><\/p>\n

    Yoksa Sizin Hala Beyaz Masan\u0131z YOK MU?<\/span><\/strong><\/span><\/h2>\n

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      \n
    • Beyaz masa i\u00e7in \u00f6zel ekip ve alan<\/li>\n
    • Yeterli yetkilendirme<\/li>\n
    • Taleplerin takibi ve denetimi<\/li>\n
    • Belediyeye uyum sa\u011flayacak \u00f6zel bir yaz\u0131l\u0131m<\/li>\n
    • \u0130\u015fi sadece halkla ili\u015fkiler olan bir yaz\u0131l\u0131m<\/li>\n
    • T\u00fcm birimlere ortak sorumluluk vermek<\/li>\n<\/ul>\n

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      \"\"
      \nVatanda\u015f S\u00fcre\u00e7 Y\u00f6netimi<\/span><\/strong><\/h3>\n

      1.Ad\u0131m: <\/span><\/strong>Uygulama, internet sitesi veya \u00e7a\u011fr\u0131 merkezi \u00fczerinden \u015fikayet veya talep vatanda\u015f taraf\u0131ndan g\u00f6nderilir.<\/p>\n

      2.Ad\u0131m: <\/span><\/strong>Kay\u0131t al\u0131nd\u0131ktan sonra vatanda\u015fa SMS veya bildirim gelir.<\/p>\n

      3.Ad\u0131m: <\/span><\/strong>Vatanda\u015f kay\u0131t ile alakal\u0131 s\u00fcreci uygulamadan veya \u00e7a\u011fr\u0131 merkezinden takip eder.<\/p>\n

      4.Ad\u0131m:<\/span><\/strong>: Kay\u0131t \u00e7\u00f6z\u00fcme ula\u015ft\u0131 ise foto\u011fraf, video veya a\u00e7\u0131klama, ula\u015fmad\u0131 ise ge\u00e7erli nedeni sistem taraf\u0131ndan vatanda\u015fa sms iletilir.<\/p>\n

      5.Ad\u0131m: <\/span><\/strong>Kay\u0131t sonu\u00e7lanmas\u0131n\u0131n ard\u0131ndan vatanda\u015f isterse kay\u0131t numaras\u0131 ile detayl\u0131 bilgiye ula\u015fabilir.<\/p>\n

      6.Ad\u0131m: <\/span><\/strong>Vatanda\u015f ald\u0131\u011f\u0131 hizmeti puanlar ve ankete y\u00f6nlendilir.<\/p>\n

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      Belediye S\u00fcre\u00e7 Y\u00f6netimi<\/span><\/strong><\/h3>\n

      1.Ad\u0131m:<\/span><\/strong> Y\u00f6netim paneline kay\u0131t gelir.Operat\u00f6r ilgili birime kayd\u0131 aktar\u0131r.\u0130lgili birim s\u00fcreci ba\u015flat\u0131r.<\/p>\n

      2.Ad\u0131m:<\/span><\/strong> Kay\u0131t birimine y\u00f6nlendirdi\u011fi anda sistem birim yetkilisine sms ve bildirim ile bilgilendirme yapar.<\/p>\n

      3.Ad\u0131m:<\/span><\/strong> Birim yetkilisi i\u015f ile ilgili s\u00fcre belirlemek zorundad\u0131r. Belirledi\u011fi s\u00fcre sistem taraf\u0131ndan geri say\u0131ma ba\u015flar.(Bu s\u00fcreci en fazla 3 kez de\u011fi\u015ftirebilir.)<\/p>\n

      4.Ad\u0131m:<\/span><\/strong> Birim yetkilisi kayd\u0131 \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131r veya ula\u015ft\u0131rmaz ise nedenlerini sisteme girer. Varsa foto\u011fraf ve video y\u00fcklenir. (S\u00fcper Admin (En \u00fcst yetkili ki\u015fi) olmadan kay\u0131t asla silinemez.)<\/p>\n

      5.Ad\u0131m:<\/span><\/strong> Kayd\u0131n son durumu Vatanda\u015f, Ba\u015fkan ve ilgili yetkiliye SMS veya bildirim ile iletilir.<\/p>\n

      6.Ad\u0131m:<\/span><\/strong> Belediye Ba\u015fkan\u0131 taraf\u0131ndan yap\u0131lan i\u015flemlerin tamam\u0131 ile alakal\u0131 detayl\u0131 raporlama yapabilir.<\/p>\n

      7.Ad\u0131m:<\/span><\/strong> Sistem \u00fczerinden o g\u00fcn do\u011fum g\u00fcn\u00fc olan vatanda\u015flara otomatik sms atabilir. Veya kan ihtiya\u00e7lar\u0131 durumunda kan grubuna g\u00f6re vatanda\u015flara bilgilendirme mesajlar\u0131 g\u00f6nderilebilir.<\/p>\n

      \"beyaz\"beyaz\"beyaz[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”vc_default” full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1572440049606{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #f2f2f2 !important;}”][vc_column][vc_column_text]<\/p>\n

      \"\"
      \nVatanda\u015fa Faydalar\u0131<\/span><\/strong><\/h3>\n
        \n
      • Herhangi bir \u015fik\u00e2yet ve talebin hangi birime ait oldu\u011funu d\u00fc\u015f\u00fcnmeden kay\u0131t a\u00e7abilir,<\/li>\n
      • Dilek\u00e7e doldurmakla u\u011fra\u015fmadan talep ve \u015fikayetleri iletebilir,<\/li>\n
      • Belediyeye gitmeye gerek zorunda kalmaz,<\/li>\n
      • Anlatmak ve adres vermek ile u\u011fra\u015fmaz,<\/li>\n
      • Ak\u0131ll\u0131 telefondan, internet sitesinden, \u00e7a\u011fr\u0131 merkezinden veya belediyedeki beyaz masa biriminden direk hizmet alabilir,<\/li>\n
      • \u015eik\u00e2yet ve talebini kimseye sormaya gerek kalmadan takip edebilir,<\/li>\n
      • Belediye de tan\u0131d\u0131k aramak zorunda kalmaz,<\/li>\n<\/ul>\n

        Ve
        \nBelediyesine onu yormad\u0131\u011f\u0131 i\u00e7in minnettar kal\u0131r…<\/p>\n

        \"\"\"\"\"\"<\/h4>\n

        Beyaz Masa Yaz\u0131l\u0131m\u0131 \u0130le E-Belediyecilikte \u00d6nc\u00fc Olun !!!<\/span><\/h4>\n

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        Belediyeye Faydalar\u0131<\/span><\/strong><\/h3>\n
          \n
        • S\u00fcrekli birimleri me\u015fgul eden \u015fikayetlerle u\u011fra\u015fmadan
          \nBu i\u015f bizim birimimize ait de\u011fil diye s\u00fcrekli ba\u015fka sorunlarla muhattap olmak zorunda kalmadan
          \nAyl\u0131k, y\u0131ll\u0131k ne kadar \u00e7ok i\u015f yap\u0131ld\u0131\u011f\u0131n\u0131 kay\u0131t alt\u0131na almak,<\/li>\n
        • T\u00fcm taleplerin istenildi\u011fi zaman, biten, devam eden veya olumsuzluklar\u0131 a\u00e7\u0131klamalar\u0131yla anl\u0131k takip edebilmek,<\/li>\n
        • Mahalle ve halk toplant\u0131lar\u0131nda \u015feffaf raporlar sunabilmek,<\/li>\n
        • Dijital alt yap\u0131yla halka hizmet etmek,<\/li>\n
        • T\u00fcm birimlerin genel \u00e7al\u0131\u015fma durumlar\u0131n\u0131 analiz edebilmek,<\/li>\n
        • T\u00fcm belediye ekibini daha etkin kullanabilmek,<\/li>\n
        • Unutulan \u015fik\u00e2yet ve talepler y\u00fcz\u00fcnden mutsuz vatanda\u015f say\u0131s\u0131n\u0131 en aza indirmek,<\/li>\n
        • T\u00fcm mahallelerin raporlamalar\u0131n\u0131 ayr\u0131ca alabilmek,<\/li>\n<\/ul>\n

          Ve
          \nDo\u011fum g\u00fcn\u00fcnde vatanda\u015flara sms g\u00f6ndererek minnettar kalmalar\u0131n\u0131 sa\u011flamak…<\/p>\n

           <\/p>\n

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          <\/p>\n

          Beyaz Masa Yaz\u0131l\u0131m\u0131n<\/span> Sundu\u011fu Avantajlar<\/h3>\n

          <\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

          • <\/i><\/div>

            1. \u015eehrinizdeki vatanda\u015flar\u0131n\u0131z\u0131n ileti\u015fim bilgileri<\/h3>

            Vatanda\u015f bilgilerine kolay ula\u015f\u0131labilir ve genel sorunlar\u0131n\u0131 veya dilek \u015fikayet \u00f6nerilerini takibini kolay\u015ft\u0131r\u0131r.<\/p>\n<\/div><\/div>

            <\/div><\/li>
          • <\/i><\/div>

            2. Yap\u0131lan i\u015flerle ilgili verilerin saklanmas\u0131<\/h3>

            Y\u00f6netilebilir ve geli\u015febilir sistem olmas\u0131 ile verileriniz her zaman g\u00fcvenle saklan\u0131r.<\/p>\n<\/div><\/div>

            <\/div><\/li>
          • <\/i><\/div>

            3. \u015eehrinizdeki ba\u015fl\u0131ca sorunlar\u0131 tespit etmek<\/h3>

            Genel sorunlar\u0131 filtreleyerek \u015fehrinizin genel sorunlar\u0131n\u0131 tespit etmenize olanak sa\u011flar.<\/p>\n<\/div><\/div>

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            • <\/i><\/div>

              4. Vatanda\u015flar\u0131n belediyeye \u015fikayetlerin kolay ula\u015f\u0131m\u0131<\/h3>

              Vatanda\u015f\u0131n \u015fikayetini an\u0131nda izleme ve takibe alma sistemi ile h\u0131zl\u0131 \u00e7\u00f6z\u00fcm sunma olana\u011f\u0131 sa\u011flar.<\/p>\n<\/div><\/div>

              <\/div><\/li>
            • <\/i><\/div>

              5. Personellerinizin i\u015f takibi<\/h3>

              Takipsizlik sorunun ortadan kalkmas\u0131 ve i\u015f s\u00fcrecinin hafiflemesi olana\u011f\u0131n\u0131 sa\u011flar.<\/p>\n<\/div><\/div>

              <\/div><\/li>
            • <\/i><\/div>

              6. \u015eikayetlerin takibi ve durumunu g\u00f6rebilme<\/h3>

              Genel \u015fikayet ve durum takibinin t\u00fcm internet ortamlar\u0131nda takip edilmesi.<\/p>\n<\/div><\/div>

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              \n

              <\/h2>\n

              Beyaz masa yaz\u0131l\u0131m\u0131<\/strong> e-belediyecilikte kolayla\u015ft\u0131rd\u0131\u011f\u0131 ve sizlere sa\u011flad\u0131\u011f\u0131 bir di\u011fer y\u00f6netim \u015fekli ise \u00e7a\u011fr\u0131 merkezi sistemi olmas\u0131d\u0131r. Yaz\u0131l\u0131m sizlere tam bir \u00e7a\u011fr\u0131 merkezi y\u00f6netim sistemi<\/span> avantajlar\u0131n\u0131 <\/strong>sunar.<\/h2>\n

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              Beyaz Masa Yaz\u0131l\u0131m\u0131 Referanslar\u0131m\u0131z<\/h2><\/div>
              <\/span><\/div><\/div>
              \"Korkuteli<\/div><\/div>
              \"Tirebolu<\/div><\/div>
              \"Alucra<\/div><\/div>
              \"G\u00f6rele<\/div><\/div><\/section>[\/vc_column][\/vc_row]<\/p>\n